Refund policy

Returns & Order Issues

Made to order

Every Dad Bureau tee is printed for your order. We don’t accept returns or exchanges for change of mind, a size or color you selected incorrectly, or fit preference. Please check the size guide and your order details before checkout.

Damaged, defective, or incorrect items

Sign in to your account at https://account.thedadbureau.com and submit a return request within 21 days of delivery. Email thedadbureau@gmail.com with your order number, a description of the issue, and clear photos. If you can’t submit a request through your account, email us within the same period. For a confirmed defect, printing error, or item that doesn’t match your order, we’ll arrange a replacement or refund after review.

If your entire order is defective, incorrect, or confirmed lost and we issue a refund, it will include the original shipping charge. For a partial-order issue, we’ll refund the affected item and any shipping charge attributable to it.

Missing orders

If your order hasn’t arrived, contact us within 21 days of its estimated delivery date so we can investigate. Orders confirmed lost in transit may qualify for a replacement or refund.

If tracking shows “delivered” but you can’t find your package, check with household members, neighbors, and the carrier, then contact us. Packages marked delivered are not normally eligible for a replacement or refund.

Address errors

Please check your shipping address carefully. If an incorrect or incomplete address you provided causes a failed delivery or return, you are responsible for reshipping costs.

Cancellations and changes

Sign in to your account at https://account.thedadbureau.com and submit a cancellation request as soon as possible. For changes, or if you can’t submit a cancellation request, email thedadbureau@gmail.com. All requests are reviewed manually. The ability to submit a request does not guarantee cancellation. We’ll try to help before production begins, but changes and cancellations aren’t guaranteed. Orders cannot be canceled once production begins.

Before returning anything

Contact us first and wait for instructions. Mailing an item back without approval does not automatically qualify it for a refund.

Your rights

This policy does not limit your rights under applicable law.